This last year has fundamentally changed who we are, how we work, and our viewpoint of technology. A year ago, communications industry researcher and strategist Jon Arnold helped the Cloud Conventions 2020 audience understand how workplace strategies changed as we locked down for what we thought was only a few months. A year later, our viewpoint of our work environment and the technology that powers it have become more foundational, widespread and sustaining as we engaged digitally. Join Jon as he walks you though those changes, how they impact channel strategy and what to now expect in the "Next Normal."
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As principal of J Arnold & Associates, Jon is an independent research analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of disruptive communications technologies. JAA works primarily with vendors and service providers to educate their customers on the value of these technologies and to accelerate the adoption of their offerings.
In 2020 we saw pace of innovation accelerate as never before with the hard pivot to a virtual workforce. However, the transformation to digital has been evolving over time with the introduction of new technology, new tools, more automation and faster and more efficient ways to reach the market. These changes affect the customer experience, the workplace and your ability to stay competitive in the marketplace. Join EagleTEQ partner Mike Cromwell as he takes you through the new and innovative ways that companies will engage digitally in their journey to buy services and how channel sellers must adapt and change to take advantage of the new ways to relate to their buyers.
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Mike is a results oriented, passionate, high energy, driven, award winning senior executive with 30 years’ experience delivering revenue growth and successfully executing business plans. Mike C-Level experience across multiple areas of expertise including operations, product management, and finance. A seasoned executive sales and marketing leader with a track record of driving revenue growth and creating valuation increases for shareholders and owners, Mike has demonstrated success in a wide range of technology businesses ranging from start-up software as a service to large global service providers. He has deep experience leading teams across multiple distribution channels and every customer segment with a track record of building world-class, high performance organizations.
A year ago an expert panel in the contact center industry discussed how contact centers were forced to almost instantly deploy all teams and agents to a completely virtual model. A year later, organizations are planning how to adjust their call center strategy as organizations either return their workers to the office, create a hybrid model, or decide to stay totally virtual. Join Darlene Geller-Stoff as she leads a panel of contact center industry professionals to update you on the changes in the industry and what to expect in 2021 and beyond.
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Stuart Discount currently serves as a brand ambassador for BPESA, a not-for-profit company that serves as the industry body and trade association for Global Business Services in South Africa to attract businesses to offshore their business process operations. For over 30 years Stuart was an active member of PACE (Professional Association of Customer Experience) and chaired the Government Affairs Committee representing the association in front of regulators and legislators on issues affecting contact centers. He served several terms as Chairman, led to Stuart being hired as Chief Executive Officer in November 2017.
Teddy Liaw is the CEO of NexRep, growing the company under his leadership into one of the largest virtual at-home marketplaces in the industry. He is a recognized thought-leader on the future of work, was appointed by CA Governor Newsom on his CA Entrepreneur Task Force, and has guided federal legislators on policy. He serves on contact center advisory boards. Liaw graduated from UC Berkeley with a BS in Business Administration and BA in Ethnic Studies.
For over three decades, Darlene Geller-Stoff has been considered one the contact center industry’s top experts running her consulting practice, Direct Communication Specialists, founded in 1983, to help companies improve their contact center operations, select the best contact center technology platforms, deliver world-class customer engagement and comply with all regulations. Currently Darlene is the Vice President of Litigation Services for Compliance Point and an expert witness certified in Federal Court providing consulting support and expert opinions for cases related to Contact Center operations, privacy, TCPA issues.
Born and raised in Germany and Switzerland, Othmar joined VIPdesk 12 years ago believing that the At-Home customer care approach will disrupt the traditional call center business model. Othmar has been responsible for the Business Development of VIPdesk’s client portfolio and played a pivotal role for the growth of the company. Prior to joining VIPdesk, he served in senior business development roles at Bertelsmann and America Online both in Europe and the US, architecting and negotiating some of the landmark deals during the Internet boom. As a graduate of the University of St.Gallen with a PhD in Marketing and Media Science, Othmar has shown the ability to identify and capitalize on new market opportunities.
Enterprises globally are advancing Digital Transformation (DX) programs at an accelerating pace. A combination of factors including pandemic related drivers and the advancement of applications in new areas such as Artificial Intelligence, Robotics Process Automation, Machine Learning and Business Process Outsourcing are quickly building upon the foundation that was laid by technologies such as UCaaS & CCaaS. In this panel, you'll hear from experts on the following topics:Top drivers and outcomes of Digital Transformation programs in the enterpriseHow emerging technologies are expected to redefine Customer Experience & take it to a new levelWhy Digital Transformation & Customer Experience initiatives are changing the conversations partners are having with clientsHow...
Mike is a results oriented, passionate, high energy, driven, award winning senior executive with 30 years’ experience delivering revenue growth and successfully executing business plans. Mike C-Level experience across multiple areas of expertise including operations, product management, and finance. A seasoned executive sales and marketing leader with a track record of driving revenue growth and creating valuation increases for shareholders and owners, Mike has demonstrated success in a wide range of technology businesses ranging from start-up software as a service to large global service providers. He has deep experience leading teams across multiple distribution channels and every customer segment with a track record of building world-class, high performance organizations.
CX Effect is purpose built to help partners build full-stack CX solutions for their medium enterprise customers. As a turn-key integrator, CX Effect brings deep expertise from pre-sales engineering all the way through fully integrated, implemented and supported solutions.
Aakash Kumbar is the Founder & CEO of Shiftsmart, the revolutionary workforce marketplace built on pioneering technology that connects today’s dynamic workforce with companies facing increasingly complex staffing requirements. By empowering workers with more hours, better pay, and greater opportunity, Shiftsmart creates a mutually beneficial labor ecosystem for individuals and organizations alike. Prior to founding Shiftsmart, Aakash served as Google’s Cloud Business Operations & Strategy Lead as well as in a consulting capacity for Booz & Company. Aakash founded Searchlight Ventures a company that focused on creating a digital bridge between small-midsize companies looking for funding and VCs/HNIs through a digital deal sourcing platform.
Matt Lautz is the CEO & Owner of Neostella, a software implementation and consulting firm specializing in RPA and contact center implementations and integrations. Located in Milwaukee, WI and London UK Neostella supports clients around North America and Europe. Prior to Neostella, Matt has a long history of founding, growing and profitably selling technology companies in addition to helping other technology entrepreneurs find funding. Matt cofounded and became General Partner of Rondo Ventures, a company that invests in early-stage companies providing capital for growth and expertise in helping entrepreneurs scale their businesses.
Pete Lee is a Seed/Series A/Series B Technology Executive providing organizational wide leadership in SaaS and AI business with strategy, sales, delivery, and marketing. Currently Pete serves as the Vice President of Global Sales & Alliances of Observe.AI, a leader in Contact Center AI, transforming customer experiences and improving agent performance by helping top brands analyze 100% of interactions, extract actionable sentiment insights and streamline workflows.
Companies purchase business supplies or services usually begin the buying journey online as they research their options and when possible complete the purchase. In the last couple of years, the telecommunications and cloud channel has seen the emergence of online platforms to showcase solutions, but has stopped short of having the customer complete the purchase without the involvement of the sales partner. Going forward, as more platforms emerge and more services become available to purchase online, how do channel sellers prepare themselves for the evolution of the buying process in a digital world? Join Rick Beckers, CEO of TaaS Mania, who leads a panel discussion to explore the digital buying journey from the point of view of a distributor, sales partner and corporate...
For the past 35 years I have been designing, installing, and supporting computers, cloud, telephone, video surveillance, Internet-of-Things and all forms of business technology. And now things have evolved so that it is all available "As-a-Service. On January 1, 2019 I launched a revolutionary company, XaaS1, that provides all things "Technology-as-a-Service. It's a new Industry 4.0 era of digital transformation and I'm out in front riding the wave!
Specialties: Cloud & Traditional Computer networking (LAN, WAN, & Wireless), Telecommunications, Analog & VoIP Telephony, Analog & IP Video Surveillance, Internet-of-Things, Technology-as-a-Service, & Outsourced CIO.
Seeking board and advisory positions with progressive technology organizations.
Logan Kipp serves as SiteLock’s Director of Sales engineering, focusing on the technical integrations with the company’s strategic partners. Logan has over twelve years of experience in the application security and cloud services industries, including nine years at SiteLock. Prior to joining SiteLock, Logan spent three years as a security consultant in the mass-market website hosting space. Logan holds certifications in penetration testing and information security.”
George Leith is the Chief Customer Officer and EVP of Sales for Vendasta, the leading end-to-end e-commerce platform. He leads a team of more than 200 professionals, dedicated to ensuring the success of a global stable of vendors, channel partners, and end users. George provides training, education, and mentorship to an ever-growing base of more than 40,000 business owners, sales leaders, and sales professionals who make up Vendasta’s channel partner community. Vendasta’s vendor and partner netwo
Director of Sales for the IT Channel at Vendasta, Saskatchewan based business professional and entrepreneur with strong experience in corporate, SMB, enterprise, non-profit and public sector sales. Other experience includes senior leadership, strategic planning, business development, VAR/MSP/IT Channel, marketing, event management, consulting services and training. Andrew has a Bachelor of Commerce in Marketing from the University of Saskatchewan and has been in the IT industry for over 13 years. He has a passion for empowering businesses to embrace leading edge technology solutions to improve business operations. Andrew possesses a keen interest in personal and professional development, including networking, non-profit/community engagement, connecting and continuous learning.
Co-founder of one of the first "pure play" MSPs in the industry creator of the MSP Mastered® Methodology for Managed Services business performance improvement and transformation. Erick Simpson is a technology business & channel growth expert, influencer, thought leader, speaker and author with 4 best-selling books and 50 white papers to his credit and co-host of the ChannelPro 5 Minute Roundup Podcast. Erick’s industry recognition includes Channel Futures’ 7 Thought Leaders Defining the MSP Market, Jay McBain’s 100 Most Visible Channel Leaders, 2 Time ChannelPro 20/20 Visionaries, 2 Time MSP Mentor 250 and SMB Nation’s SMB 150 award recipient.
Explore the new and innovative ways for companies to engage digitally in their journey to buy services and the ways channel sellers can adapt and change to relate to their buyers and the services that they are most likely to purchase. Join the conversation by joining roundtable discussions, jumping into networking lounges and exploring new ideas.
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View On Demand Content from Cloud Conventions 2021
The event helped thousands of channel professionals get business back on track with an engaging series of short sessions ranging from business growth and financial strategies, how to pivot customers to remote working, and leading a team through crisis.
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