Digital Transformation

Speaker Profile

Stuart Discount

Brand Ambassador, BPESA

Stuart Discount currently serves as a brand ambassador for BPESA, a not-for-profit company that serves as the industry body and trade association for Global Business Services in South Africa. Its purpose is to market South Africa to the world as an attractive place to offshore their business processes, thereby stimulating local job creation. Stuart has a long career in the contact center industry opening his own contact center 1 2 1 Direct Response growing to over 1,000 employees. After selling the company, he became an executive for Allied Global, a Guatemalan-owned contact center company with sites in the US and Central America.

For over 30 years Stuart was an active member of PACE (Professional Association for Customer Engagement) and chaired the Government Affairs Committee representing the association in front of regulators and legislators on issues affecting contact centers. He served several terms as Chairman, led to Stuart being hired as Chief Executive Officer in November 2017.

Under Stuarts’s leadership, PACE has increased their stature as the voice of the contact industry. Often interviewed by news organizations, meeting with regulators and legislators Stuart continues to represent the contact center industry on a continuing basis.