From the article: 2021 Telecommunications industry outlook by Deloitte

Key strategies for a bold recovery

Heading into 2021, telecommunications, media, and entertainment industry leaders should consider three key strategic opportunities both to recover from the COVID-19 crisis and to boldly position themselves to thrive in the future:

1. Renewing the focus on customers' needs by taking a more nuanced approach to customer engagement
2. Converging and remixing entertainment experiences through new service offerings and entertainment bundles-and by adopting new strategies that can enable business agility
3. Repositioning to monetize advanced wireless networks through new products, services, and business models

Download a PDF of the full report to learn more about the impacts of telecommunication industry trends, key actions to take, and critical questions to ask.