Speaker Profile

Darlene Geller-Stoff
Compliance Point
Vice President of Litigation Services

Speaker Bio

For over three decades, Darlene Geller-Stoff has been considered one the contact center industry's top experts running her consulting practice, Direct Communication Specialists, founded in 1983, to help companies improve their contact center operations, select the best contact center technology platforms, deliver world-class customer engagement and comply with all regulations. Currently Darlene is the Vice President of Litigation Services for Compliance Point and an expert witness certified in Federal Court providing consulting support and expert opinions for cases related to Contact Center operations, privacy, TCPA issues.

Speaker Events

An expert panel in the contact center industry is delivering a session called Navigating the Next Normal for the Contact Center on Wednesday May 12 at 2:30 PM ET.  Following that session, Meet Darlene, Teddy, Othmar, Stuart and Ted for an up close and personal conversation in the Meet the Expert Lounge.  If you have not signed up for the panel, click this link:  Sign Up  Feel free to add this meet the expert session to your calendar by signing up above.

2021-05-12 Network & Connect

A year ago an expert panel in the contact center industry discussed how contact centers were forced to almost instantly deploy all teams and agents to a completely virtual model. A year later, organizations are planning how to adjust their call center strategy as organizations either return their workers to the office, create a hybrid model, or decide to stay totally virtual. Join Darlene Geller-Stoff as she leads a panel of contact center industry professionals to update you on the changes in the industry and what to expect in 2021 and beyond. Interested in learning more about Cloud Conventions Virtual Events? Visit Cloud Conventions » Want to learn about Convey Services Partner Portals? ...

2021-05-12 Digital Transformation