Speaker Bio

For over three decades, Darlene Geller-Stoff has been considered one the contact center industry's top experts running her consulting practice, Direct Communication Specialists, founded in 1983, to help companies improve their contact center operations, select the best contact center technology platforms, deliver world-class customer engagement and comply with all regulations. Currently Darlene is the Vice President of Litigation Services for Compliance Point and an expert witness certified in Federal Court providing consulting support and expert opinions for cases related to Contact Center operations, privacy, TCPA issues.