Stuart Discount currently serves as a brand ambassador for BPESA, a not-for-profit company that serves as the industry body and trade association for Global Business Services in South Africa to attract businesses to offshore their business process operations. For over 30 years Stuart was an active member of PACE (Professional Association of Customer Experience) and chaired the Government Affairs Committee representing the association in front of regulators and legislators on issues affecting contact centers. He served several terms as Chairman, led to Stuart being hired as Chief Executive Officer in November 2017.
Wed, May 12, 2021
3:30 PM - 3:45 PM EST
Meet the Experts
An expert panel in the contact center industry is delivering a session called Navigating the Next Normal for the Contact Center on Wednesday May 12 at 2:30 PM ET. Following that session, Meet Darlene, Teddy, Othmar, Stuart and Ted for an up close and personal conversation in the Meet the Expert Lounge. If you have not signed up for the panel, click this link: Sign Up Feel free to add this meet the expert session to your calendar by signing up above.
|2021-05-12||Network & Connect|
Wed, May 12, 2021
2:30 PM - 3:15 PM EST
On Demand Sessions
A year ago an expert panel in the contact center industry discussed how contact centers were forced to almost instantly deploy all teams and agents to a completely virtual model. A year later, organizations are planning how to adjust their call center strategy as organizations either return their workers to the office, create a hybrid model, or decide to stay totally virtual. Join Darlene Geller-Stoff as she leads a panel of contact center industry professionals to update you on the changes in the industry and what to expect in 2021 and beyond. Interested in learning more about Cloud Conventions Virtual Events? Visit Cloud Conventions » Want to learn about Convey Services Partner Portals? ...