Born and raised in Germany and Switzerland, Othmar joined VIPdesk 12 years ago believing that the At-Home customer care approach will disrupt the traditional call center business model. Othmar has been responsible for the Business Development of VIPdesk’s client portfolio and played a pivotal role for the growth of the company. Prior to joining VIPdesk, he served in senior business development roles at Bertelsmann and America Online both in Europe and the US, architecting and negotiating some of the landmark deals during the Internet boom. As a graduate of the University of St.Gallen with a PhD in Marketing and Media Science, Othmar has shown the ability to identify and capitalize on new market opportunities.
Wed, May 12, 2021
3:30 PM - 3:45 PM EST
Meet the Experts
An expert panel in the contact center industry is delivering a session called Navigating the Next Normal for the Contact Center on Wednesday May 12 at 2:30 PM ET. Following that session, Meet Darlene, Teddy, Othmar, Stuart and Ted for an up close and personal conversation in the Meet the Expert Lounge. If you have not signed up for the panel, click this link: Sign Up Feel free to add this meet the expert session to your calendar by signing up above.
|2021-05-12||Network & Connect|
Wed, May 12, 2021
2:30 PM - 3:15 PM EST
On Demand Sessions
A year ago an expert panel in the contact center industry discussed how contact centers were forced to almost instantly deploy all teams and agents to a completely virtual model. A year later, organizations are planning how to adjust their call center strategy as organizations either return their workers to the office, create a hybrid model, or decide to stay totally virtual. Join Darlene Geller-Stoff as she leads a panel of contact center industry professionals to update you on the changes in the industry and what to expect in 2021 and beyond. Interested in learning more about Cloud Conventions Virtual Events? Visit Cloud Conventions » Want to learn about Convey Services Partner Portals? ...