aakash kumar, Shiftsmart

Click here to request a meeting Aakash Kumar founded Shiftsmart to execute his vision of empowering today’s rapidly expanding labor workforce to maximize their employment opportunities and help usher in a future where they can work exclusively based on their preferences. Kumar’s forward-thinking vision and leadership places him at the forefront of addressing profound changes impacting labor markets worldwide with his goal of revolutionizing the modern labor market and increasing the quality of life for the global workforce. Along with his strategic and thought leadership, Kumar is responsible for developing and ensuring that Shiftsmart’s “People-First” philosophy is pervasive throughout all aspects of the company’s relationships and technology. Prior to founding Shiftsmart, Kumar was Cloud Business Operations and Strategy Lead at Google, working on behalf of the executive leadership team, where he specialized in the labor dynamics of managing staffing companies and large distributed workforces.

Andrew down, Digital Transformation

Click here to request a meetingAndrew Down, Director of Sales for the IT Channel at Vendasta, Saskatchewan based business professional and entrepreneur with strong experience in corporate, SMB, enterprise, non-profit and public sector sales. Other experience includes senior leadership, strategic planning, business development, VAR/MSP/IT Channel, marketing, event management, consulting services and training. Andrew has a Bachelor of Commerce in Marketing from the University of Saskatchewan and has been in the IT industry for over 13 years. He has a passion for empowering businesses to embrace leading edge technology solutions to improve business operations. Andrew possesses a keen interest in personal and professional development, including networking, non-profit/community engagement, connecting and continuous learning.

Andrew Pryfogle, CX Effect

Click here to request a meeting CX Effect is built to help partners build full-stack CX solutions for their medium enterprise customers. As a turn-key integrator, CX Effect brings deep expertise from pre-sales engineering all the way through fully integrated, implemented and supported solutions. Pryfogle recently served as Chief Market Development Officer at Pax8 with responsibility for partner education and launching Pax8's co-managed IT initiative into the agent channel. Founder of Cloud Services University and Super9, the channel's leading source for cloud sales education with over 5,000 registrants. 82% of Intelisys Cloud wins came from Cloud Service University attendees and grew annual cloud billings from $2m in 2012 to >$300m in 2018.

ATA, business development, contact center operations, Direct Communication Specialists, Litigation Services, PACE, SCTC, SOCAP

Click here to request a meetingWith three decades of experience in sales, direct marketing and contact center operations Ms. Geller-Stoff has advised Fortune 500 companies and executed hundreds of successful projects. Her company, Direct Communication Specialists, helps companies to build successful customer care, direct response marketing and sales programs and contact center operations. Ms. Geller-Stoff is frequently a featured speaker at conferences and corporate meetings (ATA, PACE, SOCAP, IPQC, DMA, Call Center Demo & Conference) and has been published in a number of internationally recognized magazines and newspapers. She is a past president of both the Southeastern Chapter of PACE and the Georgia Chapter of the Society for Consumer Affairs Professionals (SOCAP).Ms. Geller-Stoff is also an expert witness certified in Federal Court and in her new role with CompliancePoint Litigation Services provides consulting support and expert opinions for cases related to Contact Center operations, privacy, TCPA issues.

Erick Simpson

Click here to request a meetingCo-founder of one of the first "pure play" MSPs in the industry creator of the MSP Mastered® Methodology for Managed Services business performance improvement and transformation. Erick Simpson is a technology business & channel growth expert, influencer, thought leader, speaker and author with 4 best-selling books and 50 white papers to his credit and co-host of the ChannelPro 5 Minute Roundup Podcast. Erick’s industry recognition includes Channel Futures’ 7 Thought Leaders Defining the MSP Market, Jay McBain’s 100 Most Visible Channel Leaders, 2 Time ChannelPro 20/20 Visionaries, 2 Time MSP Mentor 250 and SMB Nation’s SMB 150 award recipient.

George Leith, Vendasta

Click here to request a meeting George Leith is the Chief Customer Officer and EVP of Sales for Vendasta, the leading end-to-end e-commerce platform. He leads a team of more than 200 professionals, dedicated to ensuring the success of a global stable of vendors, channel partners, and end users. George provides training, education, and mentorship to an ever-growing base of more than 40,000 business owners, sales leaders, and sales professionals who make up Vendasta’s channel partner community. Vendasta’s vendor and partner network provides digital solutions in 10 languages to four million businesses worldwide. George’s track record of success in technology, media, channel sales models, and marketing spans 35 years. He has been a keynote speaker at conferences and seminars around the world. He also founded and launched the Conquer Local podcast to educate business professionals on sales, digital marketing, and local business success. The podcast has since expanded into an online community, think tank, training academy, and marquee event. George helps businesses transform their operations, finance, sales, and marketing to meet complex customer needs. He believes servant leadership and coaching frameworks are the best ways to motivate and improve performance for the organizations with whom he works.

Jon Arnold

Click here to request a meetingAs principal of J Arnold & Associates, Jon is an independent research analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of disruptive communications technologies. JAA works primarily with vendors and service providers to educate their customers on the value of these technologies and to accelerate the adoption of their offerings. Jon has been consulting since 2001, and his independent practice was founded in 2005. Core areas of expertise include unified communications, collaboration, team messaging, cloud services (UCaaS/CPaaS/CCaaS), AI, automatic speech recognition (ASR), future of work, contact centers, customer experience, video, VoIP, and social media. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.

Logan Kipp, SiteLock

Click here to request a meetingLogan Kipp serves as SiteLock’s Director of Sales engineering, focusing on the technical integrations with the company’s strategic partners. Logan has over twelve years of experience in the application security and cloud services industries, including nine years at SiteLock. Prior to joining SiteLock, Logan spent three years as a security consultant in the mass-market website hosting space. Logan holds certifications in penetration testing and information security.”

Marcela Gonzalez Cagle, Vonage

Click here to request a meetingMarcela Gonzalez Cagle joined Vonage in 2016 and, since then, has been successfully driving regional expansion, execution and enablement for the Vonage partner community. With more than 10 years of experience in branding, events and partner marketing, Gonzalez Cagle has played a key role in the launch of the Vonage Partner Network, including the Program's expansion to the UK, and the Company's overall channel sales strategy.

Matt Lautz, Neostella

Click here to request a meeting Matt Lautz is the CEO & Owner of Neostella, a software implementation and consulting firm specializing in RPA and contact center implementations and integrations. Located in Milwaukee, WI and London UK Neostella supports clients around North America and Europe. Prior to Neostella, Matt has a long history of founding, growing and profitably selling technology companies in addition to helping other technology entrepreneurs find funding. Matt cofounded and became General Partner of Rondo Ventures, a company that invests in early-stage companies providing capital for growth and expertise in helping entrepreneurs scale their businesses. Matt cofounded Canpango, a global Salesforce implementation and development partner with offices in North America, Europe, and Africa and successfully lead the company to acquisition by ScanSource (a fortune 1000 company) in August of 2018. Matt was the CEO and Founder of Corvica where he grew Corvisa's cloud contact center and platform as a service business prior to selling the company to Shoretel (a publicly traded company) in 2015.A serial entrepreneur, Matt brings 20+ years of SaaS, software, telecom and contact center experience to Neostella. Other career highlights include serving as Founder and CEO of a Cloud Contact Center solution that was acquired by Shoretel/Mitel and a Salesforce implementation practice which was acquired by a fortune 1000.

mike cromwell

Click here to request a meeting Mike is a results oriented, passionate, high energy, driven, award winning senior executive with 30 years’ experience delivering revenue growth and successfully executing business plans. Mike C-Level experience across multiple areas of expertise including operations, product management, and finance. A seasoned executive sales and marketing leader with a track record of driving revenue growth and creating valuation increases for shareholders and owners, Mike has demonstrated success in a wide range of technology businesses ranging from start-up software as a service to large global service providers. He has deep experience leading teams across multiple distribution channels and every customer segment with a track record of building world-class, high performance organizations.

business development, marketing, VIPdesk

Click here to request a meetingBorn and raised in Germany and Switzerland, Othmar joined VIPdesk 12 years ago believing that the At-Home customer care approach will disrupt the traditional call center business model. Othmar has been responsible for the Business Development of VIPdesk’s client portfolio and played a pivotal role for the growth of the company. Prior to joining VIPdesk, he served in senior business development roles at Bertelsmann and America Online both in Europe and the US, architecting and negotiating some of the landmark deals during the Internet boom. As a graduate of the University of St.Gallen with a PhD in Marketing and Media Science, Othmar has shown the ability to identify and capitalize on new market opportunities.

Observe.AI, Pete Lee

Click here to request a meeting Pete Lee is a Seed/Series A/Series B Technology Executive providing organizational wide leadership in SaaS and AI business with strategy, sales, delivery, and marketing. Currently Pete serves as the Vice President of Global Sales & Alliances of Observe.AI, a leader in Contact Center AI, transforming customer experiences and improving agent performance by helping top brands analyze 100% of interactions, extract actionable sentiment insights and streamline workflows. Pete has documented success launching and implementing significant Cloud transformation strategies, resulting in a ten-fold revenue increase. His leadership philosophy encompasses a collaborative, commitment to excellence approach by cultivating synergistic teams, leading with training of best practices, exceptional product knowledge, dynamic relationship skills, and company cultural fit. Pete is recognized thought leader and subject matter expert, conducting Cloud public speaking. His distinguished career includes the Vice President of US Sales for LiveTiles and a partner in BDO Digital Services where he led sales, alliance, innovation and growth functions

rick beckers

Click here to request a meeting With more than 40 years of hands-on industry experience, Rick Beckers is an expert in all things related to business automation. He’s spent years managing a variety of technology solutions, including designing, installing, and supporting the offering long after the sale. Thanks to Rick’s breadth and depth of knowledge, XaaS1 has become the leading technology-as-a-service provider across the US for vendors, agents, and their corporate customers. And now things have evolved so that it is all available "As-a-Service." On January 1, 2019 he launched a revolutionary company, XaaS1, that provides all things "Technology-as-a-Service. It's a new Industry 4.0 era of digital transformation and I'm out in front riding the wave!His specialties include but are not limited to: Cloud & Traditional Computer networking (LAN, WAN, & Wireless), Telecommunications, Analog & VoIP Telephony, Analog & IP Video Surveillance, Internet-of-Things, Technology-as-a-Service, & Outsourced CIO.

Microsoft Teams, Rob Doucette

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Ronnie Cannon

Click here to request a meeting With more than 20 years in the real estate profession, Ronnie’s expertise and encompasses a variety of assignments including acquisition, disposition, relocation, consolidation, portfolio evaluation and sublease services. In Ronnie’s real estate career, he has assisted in over 250 client transactions representing over $250 million in volume. Over the past 13 years, he has co-managed a number of significant national clients assisting with transactions in over 35 states. Prior to joining WM Leonard and Co., Ronnie spent 14 years at Cresa Atlanta and was an associate for CBRE in Columbia, South Carolina, his hometown. He earned his B.S. in accounting at Presbyterian College, where he lettered in basketball all four years. He continues his involvement as an active member in the Scotsman’s Cub. Ronnie currently resides in Roswell and is actively engaged in the community with his three children’s sports activities and attends Perimeter Church.

BPESA, business, Global, PACE

Click here to request a meetingStuart Discount currently serves as a brand ambassador for BPESA, a not-for-profit company that serves as the industry body and trade association for Global Business Services in South Africa. Its purpose is to market South Africa to the world as an attractive place to offshore their business processes, thereby stimulating local job creation. Stuart has a long career in the contact center industry opening his own contact center 1 2 1 Direct Response growing to over 1,000 employees. After selling the company, he became an executive for Allied Global, a Guatemalan-owned contact center company with sites in the US and Central America. For over 30 years Stuart was an active member of PACE (Professional Association for Customer Engagement) and chaired the Government Affairs Committee representing the association in front of regulators and legislators on issues affecting contact centers. He served several terms as Chairman, led to Stuart being hired as Chief Executive Officer in November 2017. Under Stuarts’s leadership, PACE has increased their stature as the voice of the contact industry. Often interviewed by news organizations, meeting with regulators and legislators Stuart continues to represent the contact center industry on a continuing basis.

business development, marketing, NexRep, sales

Click here to request a meetingTeddy Liaw is the CEO of NexRep, growing the company under his leadership into one of the largest virtual at-home marketplaces in the industry. Teddy has ~20 years of technology and contact center expertise. Prior to NexRep, he managed the agent business unit at LiveOps, and previously held roles at Levi Strauss and Company, Canon Computer Systems, and TEK-Pacific. He is a recognized thought-leader on the future of work; Liaw was appointed by CA Governor Newsom on his CA Entrepreneur Task Force, guided federal legislators on policy, and currently serves on contact center advisory boards. Liaw graduated from UC Berkeley with a BS in Business Administration and BA in Ethnic Studies.